Our Wellbeing Helpline and Texting Service is a listening service for the residents of Lancashire and South Cumbria. It is a Freephone out of hours, person-centred listening environment for people requiring emotional support in relation to their own wellbeing and mental health or that of someone they know.
Contact the helpline on 0800 915 4640 or by texting Hello to 07860 022 846.
Unfortunately, the Wellbeing Helpline and Texting Service will not be available Friday 20 December. If you need support with your mental health during this time you can contact any of the following:
- SHOUT text service. Text 'Shout' to 85258.
- Call NHS 111 and select the mental health option.
- Contact your local Initial Response Service.
Christmas opening hours 2024
Please be aware of changes to the Wellbeing Helpline and Texting Service opening hours which will take effect from Monday 16 December and will continue through the festive period.
The line will be available as follows:
- Monday to Thursday - closed
- Friday - 7pm to 11pm
- Saturday and Sunday - 4pm to 11pm
Mental health support outside of these times can be sought via the Initial Response Service (IRS) 0800 953 0110 and NHS 111, selecting option two.
Alternatively, during times when the helpline is closed, you can get mental health support through Shout, which is a free, confidential and 24/7 text messaging service. Simply text ‘Shout’ to 85258.
Our service is not a clinical service and the operators do not have access to any clinical records.
Our Wellbeing Helpline and Texting Service is a Freephone out of hours, person centred listening environment for people requiring emotional support in relation to their own wellbeing and mental health or that of someone they know.
The helpline aims to empower callers and text users through active listening and information to make their own choices about how their healthcare needs may be met.
The helpline aims are:
- To promote mental wellbeing and reduce stigma.
- To provide ‘out of hours’ telephone support to anyone concerned about their own mental health of that of someone they know.
- To provide mental health information and offer details of local and national support groups.
- To provide immediate emotional support for anyone experiencing distress.
- To empower callers through information to make their own choices about how their healthcare needs may be met.
Specially trained volunteers operate the helpline. They offer their time to listen and support callers and text users. They are supported, valued, engaged and empowered to support the helpline service.
The volunteers are trained to deliver a high-quality emotional support service to those in need of a listening ear. The volunteers are also trained to access information to provide you with over the telephone.
Volunteer with us
We're looking for volunteers for our wellbeing helpline and texting service. If you've got a positive and non-judgemental approach and would like to support others then this might be the role for you.
Contact Details
Telephone: 0800 915 4640
Text 'HELLO' to: 07860 022 846
Self help information: There are self-help leaflets that can be read or listened to. Smartphone users can also access these leaflets through your mobile application store (IOS/Andriod) by searching LSCft.