What is the Wellbeing and Mental Health Helpline and Texting Service?
Our Wellbeing Helpline and Texting Service is a Freephone out of hours, person centred listening environment for people requiring emotional support in relation to their own mental health or that of someone they know.
The Helpline aims to empower callers through active listening and information to make their own choices about how their healthcare needs may be met.
Fully trained volunteers operate the helpline, they offer their time to listen and support callers.
The Wellbeing and Mental Health Helpline aims to:
-
Empower callers through active listening and information to make their own choices about how their healthcare needs may be met
-
Promote mental wellbeing and reduce stigma
-
Provide information and offer details of local and national services / support groups
-
Provide emotional support for anyone experiencing distress
Who answers the phone?
Specially trained volunteers, who are supported, valued, engaged and empowered support the helpline service.
The volunteers are trained to deliver a high quality emotional support service to those in need of a listening ear. The volunteers are also trained to access information to provide you with over the telephone.
If you would like some information with regards to volunteering with The Wellbeing and Mental Health Helpline head towards our website and go towards vacancies.
Confidentiality
The Helpline strives to maintain a safe and confidential space for callers to discuss any issues in relation to their own mental health, however some exceptions to confidentiality may apply under certain circumstances. You are able to listen to these exceptions upon calling the helpline Freephone service.
Please note, calls are recorded for monitoring and training purposes.
Call 0800 915 4640
Monday to Friday 7pm to 11pm Saturday to Sunday 12pm to Midnight or Text ‘HELLO’ to 07860 022 846
Monday to Friday 10am until 11pm Saturday to Sunday 12pm to Midnight