About Our Team:

  • We are a team of experienced and skilled mental health professional’s including nurses and doctors

  • We offer specialist mental health assessments for all patients over the age of 16 that are referred from Blackpool Victoria Hospital

  • Our service operates 7 days a week 24 hours a day

  • We provide an initial meeting prior to full assessment to respond in a timely manner and gain understanding for your needs and requirements

  • We refer, signpost or provide information for self-referral into local mental health and support services

Philosophy and Values

  • All service users will be treated with respect, privacy and dignity

  • Service users will be fully involved in discussions and decisions relating to their care

  • Follow up care and advice, will be individualised and take into account the personal, social, spiritual and cultural needs of the patient and carer

  • Service users will not be discriminated against on the grounds of age, culture, gender, sexuality, rates or disability

What does our team do?

  • We will offer you a confidential assessment - limits and boundaries of this confidentiality will be explained in the assessment

  • We will give you the time to discuss your needs, current issues and stressors

  • We will take into account your past personal history and previous contact with mental health services

  • We will help you identify your strengths skills and current support

  • We will give you the opportunity to involve family or companions in your assessment either in person or by telephone contact

  • We will send a copy of your assessment to your G.P. and other relevant services to share the information that you have given us. We can also provide you a summary of the assessment if you wish

  • We will collaboratively develop a care plan with you that you understand and agree with

Our Service Aims

  • We see patients at the earliest opportunity, below are the current time frames we aim to achieve

  • Accident and emergency department referrals

  • 1 hour’s initial meeting and assessment and care plan within 4 hours

  • Acute ward referrals

  • An initial meeting within 24 hours of referral with assessment to following within the next 72 hours

Whilst waiting for your assessment, it can be helpful to use this time to think about what your current difficulties are and how we can help you. Please use this space to write down your thoughts as this can often help.

Useful Numbers

Accessing mental health services

Tel: 0800 013 0709 24 hours a day, daily.

Advice, assessments, and referrals to mental health services.

The Wellbeing and Mental Health Helpline

Tel: 0800 915 4640

Or text “Hello” to: 07860 022846

Monday to Friday, 7pm to 11pm. Saturday and Sunday, 12pm to 12am.

An information and listening service for anyone experiencing mental health difficulties.

Patient Feedback

We actively seek feedback regarding our service to help us to continually develop and improve. The QR code can be scanned with a smartphone camera and will open an easy to follow feedback form. This can be used by service users and carers.

Or you contact the Experience Team on 01772 773489. We appreciate all feedback.

We may contact you via telephone for feedback of your experience following your discharge. Please let a member of staff know if you do not wish to be contacted.

Compliments and Complaints

LSCft welcomes comment and complaint people using services we want to provide a high standard of care and we are sorry if you are not completely satisfied with the service received. We hope that we will be able to put this right.

If you wish to place a compliment about the trust services, make a comment, raise a concern or complaint, contact the Customer Care Department on 01772 695315 or email the Complaints Team.

Patient Advice and Liaison Service (PALS)

If you have some concerns, questions or need advice on our services, you can contact the Patient Advice and Liaison Service (PALS) on 0800 234 6088 or contact The PALS Team via email.

Feeling low and need someone to talk to?

Call 0800 915 4640

Monday to Friday 7pm to 11pm Saturday to Sunday 12pm to Midnight

Need urgent help?

Call 0800 953 0110 24 hours a day, seven days a week

This leaflet is available in alternative languages and formats upon request. Please speak to a member of our staff to arrange this.